Position summary:
The Platform Monitoring & Evaluation (M&E) Manager is responsible for the development, implementation, and management of the monitoring and evaluation framework for Rainforest Alliance. This role ensures that all activities are systematically evaluated to measure performance, outcomes, and impact, providing data-driven insights that inform decision-making, strategy, and improvement of the platform.
Within the RA environment, M&E products are M&E services that are scalable, reusable and available without tailoring to specific customers.
In this role, you will work closely with the project and program M&E teams to identify opportunities for productization, and build into the team as new solutions, integrated with the rest of the product portfolio. In addition, this position focuses on data that comes through from standardised projects, platforms, and cases where M&E is offered as a standalone service (e.g. on top of a company own program in the field).
Responsibilities:
Manage a team of M&E specialists to deliver monitoring and evaluation services for M&E products.
Ensure standardisation of analyses, definitions, approaches, and outputs to realise synergies and increase the efficiency of M&E product delivery.
Ensure the team delivers on the requirements and commitments towards customers for all standard M&E services commissioned.
Develop and implement comprehensive M&E plans that align with the platform’s objectives and performance targets.
Design and apply a robust M&E framework for tracking key performance indicators (KPIs), usage statistics, and user experience.
Identify and establish data collection systems, tools, and methodologies to measure platform performance, including user engagement, retention, and other relevant metrics.
Prepare regular reports, dashboards, and presentations on platform performance, including user adoption, growth, and impact.
Share M&E findings with key stakeholders, including senior management, partners, and external donors or funders, in a clear, actionable manner.
Lead the development of reports for external audiences (such as donors, government bodies, or regulatory agencies) as needed.
Ensure M&E activities comply with ethical standards, data privacy regulations, and internal policies.
Regularly review and update data management processes to ensure accuracy, integrity, and security of data.
Qualifications:
A degree in Monitoring and Evaluation, Public Health, Social Sciences, Business Administration, or a related field.
Minimum of 5 years of professional experience in M&E, preferably with experience in a digital platform, technology, or service delivery context.
Proficiency in data analysis tools (e.g., Excel, SPSS, R, or similar).
Experience with M&E software (e.g. PowerBI).
Familiarity with database management and visualization tools.
Strong ability to analyze complex data, interpret results, and present findings clearly to diverse audiences.
Excellent written and verbal communication skills, with the ability to present complex data in an easily understandable format.
Proven ability to manage multiple projects, deadlines, and stakeholders.
Ability to lead teams and work collaboratively across departments.
Strong organizational skills and ability to manage complex data and reporting processes.
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