Key Responsibilities
Collate field reports on monthly basis for operations support and compliance officer review and approval.
Generate reports from various operations system for daily reporting to Operations support & compliance officer.
Raise all requests on the system on behalf of the Department and ensure prompt follow up with P&L for timely delivery.
Support the Field teams in ensuring the logistic support is offered including conference package, Accommodations, Vehicle requests -payments of hotels/suppliers for trainings and other conferences.
Collate and file all centres, departments, and staff licenses, with an active tracker on validity periods and notify the respective centre/teams when renewal is due.
Review and escalate SRN (store requisition notes) for further approvals and processing of the order by P&L.
Collate and file and track all centres referral MoU’s with hospitals and with emergencies doctors.
Frequent confirmation and dissemination of ambulance details, MoU’s, hotlines, and share as possible.
Support the department in organizing review meetings, including appropriate documentation of all meetings proceedings, action points, and progress against action points from previous meetings.
Collate and review of all claim forms in the departments for completeness and accuracy as per policy and escalating for further review and approval(s).
Review completeness and accuracy of cash request and/or surrenders documents before escalating for subsequent reviews and approval(s).
Archiving of all centres operational data and information relating to performance on SharePoint.
Documentation- accurate filing of all documents including staff and facility licenses, reports, workplans.
Conduct special delegated projects and other assignments as per the respective line manager requests.
Online archiving of all reports from field teams for ease of retrieval and future reference.
REQUIREMENTS
Knowledge, skills, and attitudes
Qualifications:
Diploma/bachelor’s degree in a business related course.
At least 3 years working experience in commercial operations, supporting a chain of reputable hospital/medical facility.
Skills:
Proven experience as an Administrative Assistant or Office Admin Assistant
High regard for confidentiality and demonstrable integrity
Knowledge of office management systems and procedures
Commitment to excellent client care and the delivery of client-focused services.
High level of attention to detail
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
Excellent time management skills and the ability to prioritize work.
Proactive and anticipate need from teams and support.
Strong organizational skills with the ability to multi-task
Ability to work flexibly to meet service needs
Communication skills: to convey message clearly and concisely, in a manner appropriate to the target audience both in writing and verbally
High level of professionalism and management of clients
Team player who accepts constructive criticism and is comfortable with giving constructive criticism.
Ability to remain calm under pressure
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