Job Responsibilities
Plan, coordinated and control the daily operation of the cost Centre(s)
Promote the concept of services throughout the cost Center(s)
Meet the store revenue and performance targets
Direct and manage the financial performance of the Store.
Responsible for marketing of cost center.
Housekeeping, Merchandising and fronting at the shop.
Receipt, inspection and verification of delivered goods.
Shop stock management
Handling any customer complaint arising at the shop.
Prepare weekly cost center performance reports
Recommend changes in basic structure and organization of Store where necessary.
Implement quality assurance procedures and ensure that Customer Experience standards being upheld in the Store.
Establishing and maintain an effective system of communications throughout the cost center (s)
Directly supervise employees in the store in accordance with the company’s policies procedures and the Instructional Manual
Manage the employees in the Store to produce optimal efficiency
Plan, assign, direct and review the work of employees in the cost Centre (s), appraise performance; reward and
discipline employees; address complaints and resolve problems.
Recruit, interview, test, and select employees to fill vacant positions. Plan and conduct new employee orientation.
Prepare a monthly duty roster for the shop attendants.
Coaching and encouraging team members on job performance, motivation and personal development.
Requirements
Bachelor’s degree in Business Administration, Commerce or its equivalent.
At least 3 years related experience and or training; or equivalent combination of education and experience.
Proficiency in Microsoft office, working with excel spread sheets, QuickBooks accounting software, internet software, email, and order processing and database software highly desirable.
Competencies
Team work, team development and holding people accountable
Initiative and creativity
Excellent communication skills
Customer orientation
Planning and organizing
Time management
Self-drive and decision making
Human relations and interpersonal skills