Job Purpose Statement
Ensure focused attention on and closely monitor the performance of the Banks Portfolio at Risk to include the Banks non-performing loans portfolio within the Personal Banking Sector. A clearly defined strategy for the following:
Ensuring that early arrears PAR does not move to NPL status: Ensuring that all accounts that have moved to NPL status are recovered or rehabilitated in to performing status.
Personal Banking Recoveries Manager Job Key Responsibilities & Percentage Time Spent
Strategic direction and Review of Collection team performance with a view to correcting early credit weaknesses thereby significantly reducing classification and provisioning within the personal Banking sector. 25 (%)
The management of the Banks Personal Banking Book with a view to recovering and or restricting to performing status all PB NPL within the shortest possible period 25(%)
Formulation and execution of appropriate exit strategies on the Banks Non performing Book. 10(%)
Providing leadership and guidance to both Collection and Recovery teams so as to ensure high performance and adherence to laid down policy and procedures. 10(%)
Regular/annual review and amendment of RMU policy and procedures to reflect emerging market changes and dynamics. 5(%)
The management and supervision of all external stakeholders involved in debt recovery to include Auctioneers, Independent Collection
Agencies, Storage companies, tracking companies etc.10 (%)
Responsible for CRB reporting and co-ordination 5(%)
Advise Bank through Head RMU on periodic PB provisioning and debt write offs.(10%)
Competence Requirements for Personal Banking Recoveries Manager Job
Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
Remedial Management skills to effectively perform remedial management activities/tasks in a manner that consistently produce high quality of service.
Knowledge and effective application of all relevant banking policies, processes, procedures and guidance to consistently achieve required compliance standards or benchmarks.
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
Planning and organizing skills to effectively manage own work and adhere to turn around times.
Quality orientation to facilitate management of services provided by partners and adherence to laid down policies and procedures in remedial management operations.
Report Writing Skills.
Qualifications & Experience for Personal Banking Recoveries Manager Job
University degree with a second upper /GPA 0f 3.00 and above or equivalent
7 years banking experience, 3 of which should have been in credit
Added advantage if in possession of relevant professional qualification in banking, Credit risk management and o/r law.
