Job description
People Operations Manager role
The People Operations Manager is expected to have a high level of attention to detail. She/he should be able to multi-task, suggest process improvements and ask for help when needed, taking an innovative approach and bringing a welcoming attitude to our office. The key areas of management in this role include: recruiting, performance management, talent development, and HR compliance across all country offices. Fluency in English is required and expected, and this role requires excellent verbal and written communication skills.
Responsibilities For This Role Include
Develop, update and maintain HR policies, procedures and programs based on legislation and best practice in Kenya, Uganda, Zambia, and any other expansion countries
Recommend improvements to streamline HR processes
Administer Employee benefits in each country, making sure these are always up to date and understood by staff
Assist with the development and implementation of performance review processes for all staff (currently 50+ individuals)
Manage and maintain accurate employee records – both hard and soft copy
Facilitate and coordinate all aspects of recruiting for positions ranging from new university graduates to experienced international hires including resume screening, interview scheduling, reference checks, and candidate communication. Manage at least 2 staff members to assist in recruiting efforts.
Administer new employee onboarding and coordinate new employee training; as needed, facilitate the staff transition process
Manage, monitor and track leave days through the PurelyHR system
Maintain manager and employee confidence by keeping human resources information confidential
Maintain good working relationships with vendors such as insurance service providers
Assist the Learning & Development committee in organizing brown bag sessions once a month
Manage the company’s mentorship program and ensure everyone is supported with a key contact always
Assist the Talent Committee in setting priorities and managing new initiatives
Assist the Ops team with coordinating the annual team building
Manage OCA’s alumni outreach program
Liaise with consulting team to assist in project staffing needs and coordinate projects when staff are available
Any other duties as assigned by management
Desired Qualifications
Degree in Business Administration Human Resource Management or a relevant field
IHRM membership
At least four (4) years’ work experience in a Human Resource Department of a fast growing company
Desired Skills
Some of the important skills for this role include: internal reporting, administrative writing, research, verbal & written communication, orienting new employees, engaging with current employee, knowledge of employment law across East and Southern Africa, organizational effectiveness, confidentiality, time management, analyzing information
