People Operations Manager

The role of People Operations Manager is to support the people of Evidence Action’s Africa Region. Reporting to the Senior Manager, Organizational Development for the Africa Region (SMOD), this role will drive HR functions to ensure compliance and core functionality while helping prepare the organization for future growth. This includes developing employee training and development programs, refining policies and processes, recruiting and retaining talent, promoting company values and culture. This role will provide day-to-day management, oversight, and technical support of HR team members in Kenya, Uganda ,and Malawi.
Operations Manager Job Responsibilities 
Management of HR Team – Africa Region
Manage the HR Team – Africa Region to be a service-focused department that fosters a positive and productive workplace that actively promotes learning and staff development.
Ensure HR Team – Africa Region understands and applies HR best practices and company policy.
Assess capacity of HR staff in their ability to appropriately and adequately manage all HR issues and work with SMOD to develop and execute capacity building plan to address the gaps.
Serve as a mentor for and build the capacity of HR team to ensure sustainable, accurate and timely HR services in all offices.
Lead the HR Team to ensure orientation/onboarding materials for new staff orientation are current and conduct training for all HR staff to carry out orientations effectively.
Culture, Training, Professional Development
Proactively promote and lead activities to contribute to adoption of company values in action and positive office culture.Manage the on- and off-boarding processes.
Develop, promote, and implement opportunities for staff professional development.
Work with SMOD to conduct training sessions for staff on values, policy comprehension & compliance, transparent recruitment process, among others.
Policy, Process, and Systems
Collaborate with SMOD and department leads to review, edit, and refine internal processes and procedure maps; Train and hold accountable all HR team members to these internal processes.
Ensure that all personnel files are up to date and in compliance with company policy.
Conduct periodic internal audit spot checks.
Review and prepare monthly payroll adjustments for HR Lead – Africa Region.
Ensure timely completion of monthly timesheet approvals.
Maintain the quality and accuracy of the data in the HRIS system, performing updates and system QC checks regularly.
Perform other tasks as requested by supervisor.
Qualifications for the Operations Manager Job
Bachelor’s degree or equivalent education.
Minimum of 4-6 years of professional experience with a minimum of 2 years as a manager of a team.
Demonstrated success as an HR generalist supporting 250+ employees in multiple locations.
Expertise or familiarity with local labor laws of Kenya, Uganda, and Malawi is a plus.
Excellent people management skills; ability to train, oversee, coach, and mentor remotely.
Takes responsibility for problem solving and process improvement.
Knowledge and experience in employment law, compensation, organizational development, employee relations, and training and development.
Able to make and stand behind difficult or unpopular decisions.
Experience and aptitude in creating and refining internal policy and process.
Capable of managing conflict and conflicting views.
Demonstrated knowledge managing and maintaining HRIS systems.
Demonstrated success in change management with diverse stakeholders.
Demonstrated ability to work, manage, and meet competing deadlines in a fast-paced environment.
Has a sense of humor of at least 7.43 on a scale of 10