Role DescriptionWe are searching for a Patient Feedback Assistant who is excited to help a young healthcare company understand its patients so it can better serve their needs. To be successful in this position you will need to be highly organized and EXTREMELY friendly and likeable. We want our patients to feel completely at ease when talking with you so that they will give you their honest opinion of their experience with us!The Position Offers The Opportunity ToInteract with tons of Penda patients and learn about their experience at our clinicsPlay a crucial role in a business that prioritizes its customers’ needs and desires above everything elseWork with an amazing, hard-working team to change the face of healthcare in KenyaResponsibilitiesSend out SMS through an online platform to all patients who visit Penda to get feedback on their visitDo regular feedback calls to better understand patients thoughts on specific areas of our businessConduct exit interviews with patients to ensure that Penda is adhering to its protocols and high standardsAssist with quality assurance activities such as comparing data from our point of sales system with data in our patient filesCategorize feedback so we can understand trendsHelp your colleagues understand our patients by regularly sharing feedback, whether through reports or just by sharing a fun story from a patient!Make patients feel comfortable when giving your feedback – they should feel that they can give you their honest opinion, even when it is critical of PendaWe’re a startup – get ready for anything!RequirementsSuper friendly – the ability to get along with everyone and make patients feel very comfortable! And you should LOVE interacting with people!Quick learner – someone who can adapt to new systems easilyHighly organized – able to keep track of large amounts of feedback from a variety of sourcesGreat communication skillsBasic familiarity with Excel – you don’t need to know anything too complicated but we use excel to track feedback!Flexibility – willing and able to travel between Embakasi, Umoja, Kahawa West and the support office on Lusaka Road.Available full time for a 3 month contractPackageBase salary depends on qualifications and experience.Full medical cover for outpatient for your whole family.
