Part Sales and Distribution Supervisor is responsible for leading and managing the parts team to achieve profitability targets, maximizing parts sales while managing profitability and margins.
Job Description
Manages the day-to-day operations of the Parts department to ensure the achievement of key targets
Maintains agreed profit margins and return on investment by selling the maximum amount of parts to trade and retail customers
Maintains an efficient parts service to other departments within the Dealership
Analyses sales data to place emphasis on selling the most profitable lines
Monitors customer activity and amends discounts where necessary
Monitors customer credit and ensures action is taken to recover due payments
Implements systems to monitor and record lost sales, reviews data and takes appropriate action
Maintains stock levels, purchasing within agreed budgets
Controls and meets budgetary spending targets, discussing significant variations with the relevant Managers/Dealer Principal
Monitors stock overheads and stock values, reporting any which exceed the budget to the Dealer Principal
Ensures the Parts team works closely with colleagues in Service, Sales and Administration to deliver outstanding customer service
Ensures the Parts team follows procedures and records all transactions, liaising with other departments as required
Maximizes customer satisfaction at all times and ensures absolute clarity in all customer transaction
Works with colleagues and other teams across the Dealership to deliver improvements and provide a seamless service to customers
Leads the Parts team by personally demonstrating and encouraging team members to demonstrate the JLR Customer First Behaviors in all interactions with customers and colleagues
Job Requirement:
5 years’ experience including at least two years in a similar role would be preferable
Fundamental knowledge of the Aftersales operations
Degree holder. Postgraduate Degree would be an added advantage
Essential skills; Excel, analytical, attention to detail and Auto line knowledge desirable
Able to generate spreadsheets, building of models and ability to quickly understand complex I.T. systems
Apply via :
careers.inchcape.com
