JOB DESCRIPTION
Outlet Manager
To produce an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team. The Outlet Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit.
Key Responsibilities:
Ensure all rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
Ensure sales are driven to the outlet’s full potential and that budget is adhered to.
Ensure a high quality of product and service is maintained in the outlet.
Ensure the outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
Ensure innovation and new ideas are fostered, collected and communicated to the Head of Department.
Ensure the growth of internal talent within the outlet is successfully implemented.
Support and implement new Talent Development initiatives.
Identify internal and external talents that match Kempinski’s DNA values.
Support career development by training and assigning multi-tasking.
Grow talent in order to present candidates in quarterly Talent Transfer Calls.
Give constant feedback to all employees of the outlet.
Conduct yearly performance appraisals and performance reviews for all employees of the outlet whilst providing feedback on their job performance.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired skills and Qualifications:
Degree/ Diploma in Hotel management.
Basic Certification in Food and Beverage Service Operations.
At least three years’ experience in a similar position.
Presentable, well-spoken individual.
Pleasant and outgoing personality.
Ability to express oneself clearly and concisely.
Excellent grooming skills and must be well versed in professional and personal etiquette.
Knowledge of other foreign languages will be a distinct advantage.
Ability to remain calm and composed under pressure.
Knowledge and experience in the use of Micros and Fidelio.
Ability to operate computer and office equipment.
Proficiency in Excel and Word.
Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
Apply via :
hdbr.fa.em2.oraclecloud.com
