As a key member of a People and Culture team, you will play a key role in joining a growing and global leader in combining people and technology to provide workforce solutions for AI/ML and business process optimization projects. This role is responsible for delivering the orientation program for the complete Cloud Workers’ experience at CloudFactory in their first phase of ramping up. You will ensure that all our workforce achieves the ‘earn, learn and serve’ goals which once realised will mean that they are set up for success in both delivering well on multiple workstreams, and growing through learning and serving opportunities.
You will partner with our Cloud workers to ensure they know where to access ongoing resources, foundational training, opportunities and also partner to plan activities and events that build cohesion and community from the early stage. You will work to establish the basis for everything that follows from the point where Cloud Workers are onboarded till they are handed over to the Community Managers for further engagement. This role is ultimately responsible for ensuring a strong vibrant community across the Cloud workforce during the orientation phase.
A significant part of this role is focussed on the successful execution of our Workforce TEAM based model – we call this a Toli. We scale the engagement and development of our workforce through small, self-led groups that focus on building community together, coaching each other to perform on workstreams, and ultimately growing as leaders together. You will therefore have the responsibility for inviting the CloudWorkers to form Tolis, coach and develop the Tolis and the Toli Leaders to help them become self-led Tolis, and you will be responsible for the effective resourcing of these groups with information about where to access learning programs and workstreams, and the interaction and collaboration between Toli’s.
You will:
Be responsible for coordinating the experience of orientation for the Cloud Workers from the moment they enter the waiting pool and for the time it takes to complete the earn, learn and serve the objective of their orientation phase.
Be responsible for delivering the foundational training relating to Cloud Workers orientation (in partnership with the Learning Team) and ensuring that Cloud Workers experience a strong sense of community as they join in.
Ensure that all new Cloud Workers complete the orientation program which has a collection of clear objectives and goals.
Be responsible for the set up of Toli’s to ensure that all Cloud Workers are assigned to Tolis and the Tolis are set up for success (to be self-managing and self-led by the end of their orientation phase).
Be responsible for ensuring the overall successful completion of earn, learn and serve orientation outcomes
Be responsible for the coaching and development of the Toli leaders (Cloud Workers) during the orientation phase.
Be responsible for community-related initiatives and community involvement for those on the orientation program in both the social community within CloudFactory and also engaging with the local community outside of CloudFactory.
Ensure there are meaningful and engaging events (learning and social) for the workers during their orientation phase.
Assist in continual upgrading of the design and development of the orientation experience.
Assist in establishing a strong partnership with our delivery department to ensure effective onboarding of workers to workstreams.
Assist in planning and executing all live events in the orientation program
Requirements
1-2 years of experience leading and delivering orientation programs for large groups.
1-2 years of experience in coaching, mentoring, or training is required.
Understanding of what it takes to deliver outstanding customer service.
Experience in working and building relationships with diverse stakeholders
Excellent communication and presentation skills.
Experience working in and managing teams working on community development projects would be advantageous.
Knowledge of analytics and data reporting is an added advantage
Fluent in business-level English.
University degree – preferably in social science or related field
Benefits
Great Mission and Culture
Meaningful Work
Growth Opportunities
Market Competitive Salary
Health and Medical
Group Life Insurance
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