Experience: 3+ years in fleet operations, transport management, logistics, or driver/rider training
Reports to: Head of Operations
Key Responsibilities
Fleet & Rider Management
Track and monitor bikes and riders in real-time using company’s IoT-enabled fleet management platform.
Analyze rider performance data to improve efficiency and optimize fleet deployment.
Implement strategies to maximize rider productivity and customer satisfaction by reducing downtime and improving delivery efficiency.
Oversee rider onboarding, verification, and fleet assignment to ensure compliance and operational efficiency.
Ensure routine fleet maintenance and servicing schedules are adhered to, in collaboration with the maintenance team.
Training & Compliance
Develop and implement rider/driver training programs on safety, efficient delivery, customer service, and compliance with transport regulations.
Conduct regular performance reviews and refresher training to improve operational standards.
Ensure all riders and drivers meet company policies and regulatory requirements.
Partner with external training institutions where necessary to enhance rider/driver skill sets.
Operational Efficiency & Logistics Optimization
Monitor rider and fleet efficiency, ensuring timely deliveries and route optimization.
Identify and resolve operational challenges to improve service delivery.
Work with business partners to align rider/driver deployment with delivery demands.
Ensure seamless communication between riders, dispatch, and customer service teams.
Data Analytics & Performance Monitoring
Utilize data analytics tools (Excel, Google Sheets, Power BI, Tableau, etc.) to track and optimize fleet performance.
Generate reports on delivery times, fleet utilization, rider earnings, and service efficiency.
Use insights to improve route planning, rider training, and operational performance.
Customer & Stakeholder Engagement
Act as the main contact for rider/driver issues, ensuring effective resolution of operational concerns.
Maintain strong relationships with business clients and logistics partners using company’s fleet.
Support sales and logistics teams in ensuring rider availability and fleet readiness.
Qualifications & Skills
Bachelor’s degree or diploma in Transport Management, Logistics, Business Administration, Data Analytics, or a related field.
3+ years of experience in fleet operations, transport coordination, logistics, or rider/driver training.
Strong data analytics skills, including proficiency in Excel, Google Sheets, and visualization tools like Power BI or Tableau.
Experience with IoT-based fleet management platforms and real-time tracking tools.
Excellent leadership, problem-solving, and communication skills.
Ability to work in a fast-paced, high-pressure environment.
What We Offer
Competitive salary and benefits.
A dynamic, innovation-driven work environment.
Career growth opportunities in a fast-scaling eMobility company.
Hands-on experience in transforming last-mile logistics in Africa.
Interested candidates should send their CV and a cover letter detailing their experience and suitability for the role to hr@nani.co.ke and subject being position applied and Expected salary. Applications will be reviewed on a rolling basis.
Apply via :
hr@nani.co.ke