Job Purpose Statement
Responsible for all the settlements and reconciliation completed daily, weekly and monthly. Review the transaction details from all issuing & acquiring networks on daily basic and reconcile every transaction that have been settled. Investigate and process cards chargebacks -To prepare and submit monthly proofing for related general legers accounts.
Key Accountabilities (Duties and Responsibilities)
Customer experience 10%
Achieve Customer Satisfaction Index above 70%
Expand the agent and merchant networks, and drive the usage of Card and ATM channels
The role holder is also responsible for supporting the bank’s strategies and initiatives to provide an effective and engaging digital customer onboarding experience
Internal business processes; transaction settlement and reconciliation Automation and Innovation 70%
Process card transactions daily. This includes, reviewing and resolving transaction exceptions variances and unclaimed transactions
Process inter-bank bulk VISA settlement for domestic and international transactions daily for all four countries.
Review refunds and reversals received on VISA reports against system data and credit customers once justified.
Review submitted disputes prior to escalation as chargeback
Manage disputes raised on Visa Online by reviewing responses from Acquirers and relay feedback to customers affected within stipulated VISA time frame.
Process prepaid card manual funds transfers for expired, lost or upon customer request.
Process prepaid card refunds report daily
Reconcile the prepaid suspense accounts against system report and clear exceptions
Process MPESA paybill reversals on MPESA portal and pass relevant GL entries.
Ensure daily rates are maintained in the card systems i.e PRIME and Powercard.
Manage multiple Card Network related settlements and transaction details on a daily manner
Enforce strong risk and operational controls at all times and secure satisfactory audit results and adhere strictly with Card Data Security rules
Ensure all Operations activities are carried out in compliance with authorized processes and procedures and all processes to be documented as per rules from the issuing/acquiring network operator.
Work in close collaboration with peers from Risk Unit, Issuing unit and merchant business support to support the accounting functionality related to reconciliation and settlement
Support post-Merger data migration and analysis.
Financials Revenue collection Cost Management 10%
Ensure all Revenues are picked from Operational transactions where possible Waivers done at appropriate level (Director of Unit) and Realize Quantifiable Revenue from above initiative
Identify and escalate any areas of operations that can reduce costs. Operate within the departmental cost limits
Learning & Growth 10%
Adequacy of personal competence development to effectively perform tasks by Proactively taking courses or Support Fraud mitigation and monitoring by reporting suspicious transactions to Security team.
Support automation/ Innovation, process review improvement developments & Card/ATM Products testing
Prepare and submit weekly report/exhibits of the account GL to the card Operation manager on a daily basis.
Card support query management and resolution to uphold excellent customer service
To carry out any other duties or special projects which may be assigned to you from time to time by supervisor
Participate in the review and development of new initiatives designed to improve on the existing platformJob Purpose Statement
Responsible for all the settlements and reconciliation completed daily, weekly and monthly. Review the transaction details from all issuing & acquiring networks on daily basic and reconcile every transaction that have been settled. Investigate and process cards chargebacks -To prepare and submit monthly proofing for related general legers
accounts.
Ideal Job Specifications
Academic: Bachelor’s degree or equivalent
Professional: Accounting qualification will be an added advantage
Desired work experience: 18 months experience year’s banking experience or equivalent
NCBA Bank Core Value Competencies
Responsive – Being solution oriented, customer-centric, timely and efficient, supportive & collaborative.
Being creative and demonstrate stewardship
Trusted – Being accountable, honest & working with integrity
Open – Being candid & transparent with interactions. Employ active listening & respect towards
customers and colleagues
Driven – Having commitment, drive, decisive & action oriented & business acumen. Being
entrepreneurial, open–minded
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