Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
Work alongside all HODs to ensure the smooth running of the day-to-day operations.
Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
Be responsible for maximising profit through the consistent delivery of the highest standard of service.
Ensure consistent implementation and review of SOPs throughout all Departments.
Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
Monitor the hotel functions book and familiarise yourself with all updates & amendments.
Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.
Carry out Duty Management shifts as required.
Conduct regular fire walks and Health & Safety audits.
Promote a positive employee relations culture through effective communication and regular team meetings.
Qualifications
Degree or Diploma in Hospitality Management
Minimum 3 to 4 years work experience in a 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.
Hindi/ Gujarati or Punjabi professionals will be an added advantage.
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Interested and qualified candidates should forward their CV to: recruitment@aminikamanpower.com using the position as subject of email.
Apply via :
recruitment@aminikamanpower.com
