Operations Manager – Logistics & Customer Service

Role Responsibility
Responsible at a strategic level for, operational management, cross functional integration, effective inventory and product management
Responsibility for the day to day Logistics operations and resources covering dedicated warehousing and distribution services to meet budget expectations
Overseeing the growth the division, that is now strategic in generating extra revenues for the overall business group
Successful growth of Logistics projects and tailored/ customized logistics solutions in Kenya
Overseeing revenue, costs and service provision for all G4S Logistics operations
Assisting the sales team in developing Logistics tailored solutions, focusing on implementation, resource requirements and training
Managing improvement initiatives in collaboration with the Courier operations team across the business division.
Overall Management and control of service Level Agreements (SLAs) and key performance indicators (KPIs) as agreed with customers and identifying areas of improvement and implementing improvement programmes
Managing kitting and regional distribution centres’ work flows and targets as per SLA and KPI guidelines
Managing and maintaining good client relations based on service delivery, continuous improvement, value add and effective reporting of operations.
Overseeing the development of the G4S Logistics contract management team in line with available guidelines and procedures
Interface with other departments within the group/business to ensure synergies are utilized for the benefit of the business and client.
Implement contractual agreements to ensure effectiveness and efficiency of service delivery as per Service Level Agreement.
Ensure statutory and company guidelines are enforced in relation to Health, Safety and Environment (HSE) and Human Resource
Make a proposals for the annual budget with relation to Logistics activities and investments
Ensure strict controls of P&L Logistics elements as per monthly targets
The Ideal Candidate
University Degree in a business related field from a recognized University
Post graduate qualification in Logistics Management
At least 10 years logistics services management experience
A good commercial flair with demonstrated business development experience
Ability to make sound and commercially viable decisions in logistics operations management
Excellent communication skills and IT skills