You will be responsible for the development and growth of SWVL’s operations in Nairobi and Kenya as a whole.
As the Ops manager of SWVL’s Kenyan operation, you will be leading efforts to roll out SWVL’s new, innovative transportation system. The Ops manager role requires talent, leadership, and an entrepreneurial drive.
As the Ops manager, you’ll be responsible for operational excellence and maintaining ‘SWVL’ quality throughout the rider’s experience. Customer support, supply chain management, service quality management — all of these sit under the Ops manager role. Continual improvement and a quality focus are the name of the game. SWVL believes in solving local problems with local solutions, so understanding the local market and delivering custom messages is important. This is where creativity meets analytics head on
Requirements
Who you are
You enjoy challenges, are flexible, can work long / irregular hours (when needed), and you can deal with ambiguity / ever-changing demands on your time & productive capacity. You want to be an owner (stock options / long-term incentive compensation) and you aspire to ascend into a leadership role in a fast-growing start-up.
3+ years of consulting, investment banking or operations management experience
Track record in scaling & expanding operations to new markets.
Data-driven decision mentality and sound business judgment through strong analytical thinking
Experience with African markets and emerging markets is a plus.
Attention to detail, highly resourceful and self-motivated.
Demonstrated ability to engage & perform with senior professionals- reporting, coordination, communication, influence.
Entrepreneurial DNA and fear tolerance of a honey-badge
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