Operations Manager Job Responsibilities
Coordination and Supervision – Coordinate, manage and monitor the workings of all departments in the organization. Ensure proper reports are given, receive copies of daily brief report. Plan and have a weekly meeting with the department heads for review of each department and a general review report of the HODs at the end of the month with the Directors ensure you make a presentation for this.
Logistics management: The operations manager ensures that the running of the company vehicles and equipment are all up to date and being utilized for productivity. The manager may request for reports from the main supervisor for Fleet manager, HQ team, Warehouse team and analyses the finding and advise the directors on how best to utilize the team.
Financial & Budgeting – Review financial statements and data with the HOD to check the plan. Utilize financial data to improve profitability. Plan effective strategies for the financial well-being of the company. Supervises the accounts team on the current work being done. Control the Stock and Inventory team by supervising and reviewing their reports and action plan given for the year.
Communication –All internal and external communication to be passed for approval through you before it share to all staff. Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
Sales, marketing and Customer Service – Reviewing our marketing strategy and creating a budget for it to suite Organization Goals. Evaluating the marketing plan by the sales and marketing department. Manage customer support by delegating to the proper department. Plan and support sales and marketing activities by giving out suggestion and review what current is being done to improve sale. Approval all budgets for marketing as per agreed figure with Directors
Strategic Input – Reviewing the current Organizational goals and see what has been achieved and Liaison with top management how to move the company to the next level. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. Survey for new opportunities for the Company’s expansion.
Manage support services: Each support service has its own set of capabilities and key responsibility areas that finally contribute to the organizational goal. The operations manager plays a vital role in maximizing the output of the various support services such as Branch outlets, IT, CCTV, Administration staff, warehouse staff, finance and HR.
Managing third party relations: Review all contracts for the service providers before Directors can sign off. You need to ensure that standard procedures are followed when third parties are hired to offer products or services to the company. Also, the manager needs to ensure that the necessary administrative and legal formalities are completed. Lastly, the manager ensures that the third party properly executes the agreed terms and conditions.
Review will be done in three months, any assistance required kindly don’t hesitate to ask.
Any other duties called upon to assist by the management.
Qualifications for the Operations Manager Job
Preferably a Degree in business management, administration or related field
At least 5 years’ experience in similar role
4 years’ experience in leadership role
Working background in Shoe and fashion retail industry preferred
Computer literate
Strong public relations skills
Speedy action and proactive
Ability to work independently
Accuracy and attention to detail
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