Main Responsibilities
The incumbent will work hand in hand with the General Manager and other members of the Management team tensure that they deliver professional, high quality and efficient services tBroll and the client.
He/she will be tasked with the execution of the following duties: –
Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
Executes established operational goals and ensures that corporate wide plans are complemented and supported.
Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures tensure maximum efficiency.
Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures tensure maximum efficiency.
Assumes responsibility for the effective operations management of the Centre and facilities
Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
Liaises with tenants with regards toperational problems.
Responds temergency call outs.
Day tday running and control of tenant complaints, security, air conditioning, cleaning, electrical, plumbing etc.
Assists with drafting tender documents
Calculates operational costs for charge out tthe tenants tensure recoveries where appropriate
Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
Ensures compliance with legal regulations.Completes regular OSHA inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
Researches vendors, contractors, and suppliers tensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
Assumes responsibility for the security of all the Centre facilities.Conducts scheduled inspections of security systems and implements improvements as necessary.
Identifies security threats and develop action plans for the prevention of incidents
Establishes and maintains security systems for the Centre and tenants
Monitors shops and businesses and react on emergency calls
Establishes and maintain security information network
Liaisees with local authorities and other relevant bodies.
Plans the manning of the center and manage guards on duty
Determines the needs for security systems and equipment
Communicates with tenants regarding security systems
Develops and implements security devices
Creates security awareness amongst staff, tenants and shoppers
Compiles,budgets and control expenditure
Establishes emergency plans
Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
Develops and implements safety directives
Completes financial forecasting duties, and generates and updates schedules for building expenditures.
Creates safety awareness and trains staff in Health and Safety.
Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
Oversees the procurement of furnishings and equipment in accordance with budget planning.
Researches vendors, contractors, and suppliers tensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
Ensures that all maintenance agreements and leases are current.
Ensures that billing discrepancies are promptly tracked and resolved.
Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
Works tdevelop and maintain productive business relations with vendors, suppliers, contractors, etc.
Acts as a liaison between the Company and external contacts.
Ensures effective coordination of external services with Company operations.
Obtains and conveys information as appropriate.
Promotes goodwill and a positive image of the Company.
Effectively supervises Centre personnel, ensuring optimal performance.
Provides leadership tassigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings tensure that personnel are well informed
of changes in policies and procedures. Discusses areas needing improvement.
Assigns and coordinates personnel. Directs daily operations.
Identifies, develops, and implements training programs as appropriate.
Conducts performance appraisals. Provides measurable feedback tassigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
Assumes responsibility for related duties as required or assigned.
Ensures that work area is clean, secure, and well maintained.
Completes special projects as assigned.
Reports on Operational expenses, foot traffic, security incidents etc
Required Education & Experience
Bachelor’s degree in Engineering (e.g. Civil) Real Estate or equivalent. – Proven track record handling mall operations / maintenance, Safety & Security, and Facilities management preferably in a reputed large shopping malls/ Real Estate companies
Additional related maintenance and Centre management training preferred.
Excellent understanding of Centre or Property management procedures.
Knowledge of budgeting, service contracts, and leasing agreements
Seven or more years of related experience, with at least three or more years of supervisory experience
Excellent leadership abilities.
Able torganize, coordinate, and direct team activities.
Strong problem solving skills.
Good communications skills.
Able tuse all related maintenance equipment and computer applications.
Please send your CV and cover letter quoting the job title on the email subject to hr@broll.co.ke by not later than 27th March 2023 at 5:00pm EAT.DISCLAIMERBROLL KENYA LTD DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS.
Apply via :
hr@broll.co.ke
