Job Ref: IGL/SMM/2017/001
Reports To: Managing Director
Job Summary: The Operations manager is responsible for Planning, organization, direction, control and evaluation of Clean Degree. To develop strategies to enhance CDL’s objectives, promote revenue, profitability and growth. To oversee CDL’s operations to ensure efficiency, quality of service and effective management of resources.
Key Responsibilities
Develop and implement required procedures and policies to continuously improve Clean Degree’s operational efficiency and to achieve defined CDL’s objectives.
Determine CDL’s Organogram and help implement required structures.
Plan, direct and evaluate CDL’s Operations and set its overall direction.
Oversee all CDL’s operations and business activities to ensure it produces the desired results and are consistent with the overall strategy and mission
Responsible for the co-ordination and supervision of all administrative functions and issues.Lead and motivate subordinates to advance employee engagement and develop a high performing team.
Supervise staff and assign duties.
Enforce adherence to legal guidelines and implement all in-house policies and procedures.
Responsible for revenue growth, cost control, debt collection and overally responsible for budgeting and budget controls.
Constantly monitor competitor activities and generate analysis reports pertaining to the same.
Enhance customer liaison to ensure high standards of customer service.
Implement customer loyalty programs and promotions with the help of the Marketing manager.
Responsible for maintaining daily, weekly and monthly operational data for management decisions as and when required.
Determine staffing needs and oversee recruitment in liaison with HR.
Identifying staff training needs and implement development programs.
Conduct staff appraisals in liaison with HR
Handle all employee s disciplinary matters and grievances with the help of HR.
Implement staff’s motivation policies and programs.
Drive sales strategies with the help of the Marketing manager to ensure Company’s targets are met and profit maximized.
Help the Marketing manager implement strategies to enhance the Company’s brand visibility in the market.
Any other duties as assigned.
To be appointed in this position, one must have:
A Master’s Degree in Business Administration/Management
Bachelor’s Degree in Business Management or a relevant field.
Computer proficiency.
At least 5 years’ experience in Operations
Excellent communication, analytical and problem solving, leadership and organizational skills.
