Operations Manager

Our environment
We are a young, agile company going after a large opportunity and we aim to be the best technology-enabled logistics company in Africa. We are trying and testing new things which means that our environment is ambitious and unpredictable. A dynamic nature is required of each team member. We expect each Senga member to be a key contributor to the company and to persistently aim for excellence.
Your key role in operations

Understand Senga in and out, including the functions of all units and how they are inter-dependent
Manage and maintain oversight of the Operations department
Set challenging and realistic goals for growth, performance and profitability
Create, implement and roll out plans for operational processes, internal infrastructures, reporting systems and company policies all designed to foster growth, profitably and efficiencies within the company
Evaluate operations performance by analysing and interpreting data and metrics
Drive company results from both an operational and financial perspective by working closely with the CEO
Spearhead the development, communication and implementation of effective growth strategies and processes
Forge strategic partnerships and relationships with customers and other stakeholders with an intricate understanding of their operational needs and daily interactions with us
Cooperate with team members and all necessary departments including sales, accounts, technology etc., including on issues affecting customers, Senga’s products, and overall business affecting customers, Senga’s products, and overall business
Assist in training and guiding new team members and provide operational support to other departments
Provide accurate and timely reports to the executives outlining the operational condition of the company
Foster a growth-oriented, positive and encouraging environment while keeping team members and management accountable to company policies, procedures and guidelines
Assist team members in creating, growing and building a world-class, industry-leading organisation

Your qualifications

University degree level education with 4+ years of leadership experience
Experience in people and conflict management
Exceptional verbal and written communication skills, good mathematical skills
Strong sense of ownership; ability to get things done in a fast-paced environment
Strong forward planning skills, ability to multitask, prioritise and manage multiple tasks simultaneously
High integrity, strong work ethic, dynamic and ambitious
High degree of professionalism and attention to detail
Strong computer skills and ability to produce documents to a good presentational level
Proactive qualities, ability to work well under pressure and with minimal supervision
Excellent administrative, organisational, coordination, process and logistics handling skills
Persistent, resourceful and creative problem-solver and opportunity-seeker with strong business acumen
Ability to build and manage effective relationships
Quick learner, good drive and team player
Interest in the logistics industry and in solving its challenges
Ability to jump in and complete any task quickly and effectively

Physical demands & work environment
Ability to withstand pressure and to effectively manage multiple tasks simultaneously. Flexibility to work evenings, weekends and public holidays. Intermittent travel is required.

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