Job description
Review the operation, identify and implement continuous improvement solutions and initiatives to drive efficiency, increase value and quality, minimize cost/waste/duplication etc
Develop and implement Service excellence processes and procedures to increase customer satisfaction and reduce complaints from KBL or her distributors and transporters etc
Monitor, assess and develop relevant OPEX Scorecards to drive business performance in accordance to set budgets and targets.
Assist management to develop Job profiles, Job descriptions, KPIs and Reports and communicate the same throughout the Operation.
Liaise with the Operational teams to meet or exceed existing KPIs by identifying the key drivers and providing strong guidance and direction to achieve the best result.
Develop and implement daily, weekly and monthly reports and presentations to provide operational visibility aimed at decision making.
Assess existing KPIs and Reports and enhance them to improve business performance.
Champion the CCE agenda on site by ensuring strict adherence to SOPs, Code of Business Conduct, Bollore Policies, Government & Regulatory Authorities.
Periodically review operations processes to identify risks, close gaps, update procedures and policy manuals, share best practices etc
Work closely with Management and the Operations teams to identify, train and develop CCE champions in all categories
Candidate profile
Degree in Finance.
Professional Certification in CPA/ACCA/APICS/CIPS.
At least 3 years’ experience in External/Internal Audit, Supply Chain/Operations/Inventory Management ,Risk/Governance/Compliance Management
Experience with continuous improvement methodologies like Six Sigma, Lean, Kaizen is an added advantage.
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