What’s this job all about?
As an Operations Excellence Associate your main responsibilities will be to training the team on new features developed by the Central IT Team.
Main Responsibilities
Assist employees to set up systems or resolve issues
Troubleshoot system, network problems and diagnose
Provide support, including procedural documentation and relevant reports
Set up new users’ accounts and profiles and deal with password issues
Respond within agreed time limits to call-outs
Test and evaluate new technology and support the roll-out of new applications
Required Skills & Qualifications
Ability to think logically
Excellent Oral and Written Communication Skills
Problem-solving skills
Strong Customer Focus
The ability to prioritize workload
Attention to detail
Bsc. Degree in Information Technology, Software Engineering or related field from an accredited University
Adequate knowledge of the E-commerce industry would be an added advantage
We Offer
A unique experience in an entrepreneurial, yet structured environment
A unique opportunity to help build & shape a growing African ecommerce giant
The opportunity to become part of a highly professional and dynamic team
Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures)
