Operations Excellence & Analytics Manager Case Management Nurse – Fixed Term Contract

Job Description
The Operations Manager will be responsible for overseeing day-to-day operations, will have a proven track record of utilizing data analytics to drive efficiency, automate processes, and effectively manage risks
KEY TASKS AND RESPONSIBILITIES

Develop and implement strategies to improve operational efficiency, reduce costs, and increase customer satisfaction while managing risks effectively.
Utilize data analytics to identify trends, inefficiencies, and opportunities for process automation.
Oversee the day-to-day operations of the motor insurance division, including claims management, policy administration, and customer service.
Lead cross-functional teams to drive process improvements, implement automation solutions, and manage project timelines.
Collaborate with IT and other departments to ensure technology solutions are aligned with business objectives and provide adequate support.
Analyse and interpret data to make informed business decisions, track progress, and measure the impact of operational changes.
Ensure compliance with industry regulations and company policies, while effectively managing risks.
Develop and manage an effective process to manage different stakeholders in the value chain and customer touchpoints.
Mentor and develop team members to enhance their skills and support their professional growth.
Any other duties as it may be assigned by management from time to time.

KNOWLEDGE & EXPERIENCE

5+ years of experience in operations management, with a focus on motor insurance.
Strong data analytics skills and experience using data to drive business decisions.
Proven track record of successfully implementing process automation and operational efficiencies.
Strong understanding of effective risk management and ability to mitigate risks in day-to-day operations.
Excellent leadership and communication skills, with the ability to lead cross-functional teams.
Ability to analyse complex data, identify trends, and make informed decisions.
Experience in developing and managing processes to effectively manage stakeholders in the value chain and customer touchpoints.
Ability to work in a fast-paced, deadline-driven environment.

QUALIFICATIONS

Bachelor’s degree in business, operations or a related field.
Master’s degree in a business-related field will be an added advantage.

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