The Ideal Candidate
Does structuring things excite you? Can you wield spreadsheets in order to identify gaps, keep people on target, handle various incoming requests, and keep trains running on time? Are you ready to join a fast-paced startup and get a feel for what makes things tick, identifying what we can standardize, operationalize and hopefully automate?
We need someone who’s world class at creating processes, structuring operations and can keep us running so that we can empower the continent’s best talent to level up and get better. You’re an expert in building and managing complex operations and developing the processes necessary to enable scale. You’re passionate about serving others through creating efficiency.
Your domain will be the infrastructure that enables knowledge workers to do their best work and make sure we create alignment across the department in order to better serve our customers.
Roles for the Operations Coordinator Job
Report to the VP of Technology
Monitor and report on the Technology team’s KPIs and metrics
Monitor each Product’s health and assist in personalizing these metrics for the best impact
Monitor and ensure follow-through on all defects in department processes
Follow up with requests to the Technology department to prioritize and complete them
Allocate resources to whoever needs them within the Technology department
Manage the documentation of processes within the Technology department
Onboard new team members
Interface with other departments to better serve the company
Handle logistics of requesting, onboarding and providing feedback for Fellows in the Apprenticeship program
Operations Coordinator Job Requirements
2-5+ years of operational or project management experience at a software company
Consensus-builder; develops relationships across the company with ease
Technical fluency. You don’t have to be an engineer, but you do need to speak the language
Strong project management and analytical skills, with a tendency toward data-backed decisions
Benefits & Compensation
Full-time compensation
Full medical coverage
Lunch and snacks provided daily
Beautiful working environment
Opportunity to work with the brightest minds on the plane
Oh, and a chance to change the world!
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