About the role
As the Operations Coordinator, you will oversee operations follow up and customer experience management for some of our key accounts. You will ensure we continually offer great service to our clients and bring up client’s feedback to management for corrective actions.
Responsibilities
Preparation and reviewing of quotes for the accounts
Drive the negotiations to attain the best rates from vendors
Running freight coordination operations in General Cargo and Household goods.
Organizing deliveries and pickups, clearing operations along with clearing agent, making sure of fast invoicingand customer satisfaction.
Organizing booking with the shipping lines and airlines for all outbound shipments, based on received rates.
Keeping the clients constantly updated on the status of their shipments
Organizing regular meetings with the clients to get feedback and understand ways to improve the service.
Consolidate information gathered and make recommendations to management on improvement of the operations.
Responsible for managing front of the house operations – taking client phone calls and walk-ins, and fieldingcommunications with vendors, prospective vendors, KRA/Customs…
Occasionally extend your support to other functions aimed at achieving the goals of the organization.
Qualifications
3-5 years of experience ideally from a shipping, logistics background
You have experience in Relocation and Household goods operations
You have a track record of successfully managed client’s experiences
You know how to communicate to stakeholders from diverse geographic and socio-economic backgrounds
You have a vibrant personality and are a natural relationship builder
You have outstanding organizational and coordination abilities
You have 2-3 years driving experience with valid BCE driving licence.
Ability to plan, organize, prioritize and perform multiple tasks in an orderly, efficient manner
You have excellent email writing skills, clear and concise while still maintain a courteous expression
Proficient in MS Office (Word, Excel, Outlook, Power Point)
Competences
You are highly adaptable and will easily blend with our tight team.
You are confident to express your thoughts and give recommendations to management
You take a proactive approach in addressing new situations and challenges
Are open and comfortable working in an open and transparent culture, to receive feedback, positive or negative
Are excited to work in a dynamic organization that blends start up and traditional approaches to management.
You are open to flexible working hours and at the same time willing to stretch into longer working hours as perjob requirements.
Other information
This opportunity is based in Nairobi, Kenya. We will arrange a 3-month probation period with learning and performance objectives.
