Cross-Functional & Technical competencies
Knowledge Generation
Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.
Digital Awareness and Literacy
Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.
Customer satisfaction/ client management
Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs;
Provide inputs to the development of customer service strategy;
Look for ways to add value beyond clients’ immediate requests;
Ability to anticipate clients’ upcoming needs and concerns.
Communication
Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience;
Ability to manage communications internally and externally, through media, social media and other appropriate channels.
Required Skills and Experience
Education:
Secondary education with technical training in human resources, business administration or related areas;
University degree in human resources, business, or public administration, or related areas is desirable but is not a requirement.
Experience:
6 years of relevant experience in personnel and/or business management;
Experience in MS Office 365;
Experience working in web-based management/CRM systems would be an asset;
Experience working with Salesforce Service Cloud would be an asset;
Experience in an international or non-profit context would be an asset;
Experience working with volunteers would be an asset;
Fluency in English;
Proficiency in another official UN language and/or other dominant language in the region would be an asset.
Disclaimer
Only short-listed applicants will be contacted;
The successful candidate will hold a UNDP letter of appointment;
This post is for local recruitment only. It is open to citizens of Kenya.
Apply via :
estm.fa.em2.oraclecloud.com
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