The Job:
The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage proactively with our customers on matters regarding our services – resolving customer issues in our systems and communicating that resolution back to that customer.
About you:
You have high standards, and you know what good customer service looks like.
You have good communication skills and are not afraid to speak up when something is not up to your standards. You have strong attention to detail and good problem-solving skills. Working with software tools comes naturally to you.
You have an appetite to learn, and want a job where you can advance quickly, not one where you can relax.
You are willing to work any shift, day or night, any day of the year, reflecting Kopo Kopo’s role as a provider of critical 24/7 infrastructure in Kenya’s payment systems.
The job will start as a three-month contract at Ksh 50,000 per month. If confirmed at the end of this period, your salary will be increased to Ksh 70,000 per month (gross) with the possibility of quick upward adjustments for star performers. There are numerous opportunities for your learning and development
If this interests you and you are eager to work with us, carefully follow the instructions here: Send an email to ceo@kopokopo.com, with a cc to hr@kopokopo.com with the subject line “Operations Associate – [your name]”. The body of the email should contain exactly three sentences giving a personal example of a good customer service experience that YOU had (as a customer) in Kenya. The first sentence should begin “I had a good customer service experience….”. Attach your CV to the email; this should be the only attachment on the email. You should not include any cover letter or anything else in the email other than the customer service example and your CV. Name the CV file with the same name that you used in the subject line. The email should be sent between 6PM and 10PM on Friday, 10th March 2023, not before or after.
Apply via :
ceo@kopokopo.com
