Job description
Watu Credit is looking for an Operations & Administration Associate to join their office in Mombasa. They are currently focusing financing loans for clients intending to purchase motorbikes and three wheelers. The logbook serves as collateral for the loan. As the Operations & Administration Associate, you will join the team to play a key role supporting their day to day operations, implementing and improving systems to enhance their effectiveness. Your responsibilities cover all administrative and logistical elements of the team’s operations including log book administration and management.
Responsibilities:
Internal Operations Management
Manage and control overall logbook ownership transfer process ensuring nothing is lost and operations are on track
Cross-functional cooperation/liaison with the insurance team, customer care department, back office and recovery team
Conduct regular system audits and control to make sure operations, filing and storing of the logbooks is precise and accurate
Supervise and work with a team member
Efficient and timely processing of payments and tracking of all invoices and payments in liaison with the dealerships
External Operations Management
Manage relationships with dealers (eg Car & general) and NTSA (National Transport and Safety Authority)
Manage all communication with dealers and oversee communication with other external parties
Liaise with NTSA to ensure all logbook ownership is up to date
Control all asset transfers to the respective parties
Constantly make follow-ups with the dealerships
Does this sound like you?
At least 3-4 years’ experience in Operational support or equivalent administrative background
Proficient in using Google Sheets, Excel and other office applications
Strong project management and analytical skills; a demonstrated ability to take primary responsibility for a diverse number of projects and to complete them in a timely manner with limited supervision
Meticulous with great attention to detail
Excellent written and oral communication skills
Exemplary interpersonal skills and ability to collaborate effectively with culturally diverse staff across geographies, functions and levels of the organization
Bachelor’s degree in Business Administration or related course would be a plus
