KEY DUTIES AND RESPONSIBILITIES
Work with managers to interpret data provided in reports; clarify data and respond to additional requests for information.
Review current reports and present recommendations on alternative and/or incremental automated reports to improve visibility, efficiency, cost improvement, workflow management and communication
Develop new reports and modifying existing reports, both proactively and in response to client request; or to improve operational efficiencies
Create and maintain databases and management reports, interpreting data and identifying trends for managers
Improve measurement and visibility of Key Performance Indicators (KPI)
Provide daily/weekly/monthly operations performance metrics in a timely manner with data integrity.
Have an overall passion for technology and be creative and innovative ways to solving problem.
Good business writing and presentation skills.
Analytical thinking and the ability to break down the components but still be able to see the bigger picture.
Customer focused and the ability to build working relationships quickly.
Achievement driven and delivery focused while maintaining the required quality.
Candidate should demonstrate the ability to plan and manage a multitude of tasks.
EDUCATIONAL QUALIFICATIONS
Degree in IT/Computer Science/Telecommunications/Technical Related Field
ITIL Foundation and Intermediate Courses
CCNA Certification
Software Development certification
KEY SKILLS AND EXPERIENCE
3-5 years’ experience in IT or GSM related role
A good understanding of Data Analytics
Experience in Process Governance especially using ITIL Framework
Excellent verbal and written communications skills with an ability to express complex technical concepts in business terms
Excellent people management skills and contribute to team success
Attention to details and analytical thinking
Ability and willingness to learn new technologies quickly
Solid technical knowledge of varying databases, data analysis and data repository technologies
Strong technical knowledge and experience related to data integration and reporting
