Customer Delivery Manager (CDM) owns within one Business Group (BG) the delivery process for all aspects related to contracts execution including HW, SW and Services.
CDM is accountable for revenue and profit in line with Nokia Mode of Operation for his/her perimeter within the BG and is the reference manager towards Customer and internal partners for all aspects related to delivery of BG projects, including small scopes from other BG’s tightly related to main projects (based on mutual agreement).
Mission
Customer Delivery Manager (CDM) owns the delivery of the entire Customer contract execution scope – products and services – for his/her BG
CDM is accountable for revenue and profit in line with Nokia MoO for his/her perimeter within the BG
CDM represents Nokia on an assignment basis and is the primary contact for the assigned scope for planning and execution, resource allocation, prioritization and escalation topics for the entire services and delivery process.
CDM is responsible for the contract execution performance with respect to financial and operational (non-financial) KPIs (e.g. cost, timelines, revenue recognition, project assets, and Customer satisfaction) and requisite planning to enable successful execution
CDM is responsible for E2E planning and management of financial and operational performance
CDM ensures Customer contract execution management based on PMI/PBM principles in full alignment with Nokia Mode of Operations and applicable BG guidelines
Requirements
10 years experience in Telecom industry
Several years of hands-on experience in Large-scale projects deployment
Understanding of Radio/MW technology & products
Exceptional leadership, communication, people management skills
Exceptional Customer Handling Skills
