Officer – Monitoring Applications

Monitoring of ICT services, channels and transaction uptimes. Lodge and report the service issues/ transaction failures. The Monitoring will happen in 3 shifts to manage 24/7 monitoring.
The job holder will report to Assistant Manager Monitoring Applications/ Channels/EOD_BOD/BCP_DR and will be responsible for Monitoring of;

ICT applications (Core Banking, Swift, Document Management System, Express Clear Cheque Truncation System)
Alternate Banking Channels (Cards, ATMS, I click,)
End of Day and Beginning of Day procedures
BCP and coordinating DR testing
Monitoring of Bulk Mpesa Transactions
Monitoring and funding of the Bulk Mpesa account/s.

Responsibilities
ICT Applications: (In 3 shifts)

24X7 monitoring of ICT applications, channels and transactions to ensure all applications are up and running all the time.
Ensure all issues/incidents are timely reported, tracked and escalated till closure
Liaising with the respective Heads of applications, Channels to resolve issues/downtimes.
Prepare periodic reports on the Service/Channel/Transaction uptimes/failure rates.
Ensure ICT services uptime with close follow-up with concerned officials.
Ensure all documentation for the department are filed and stored for reference
Adhere to Bank’s policies and procedures in discharge of the duties.

End of Day (EOD) and Beginning of Day (BOD)

Monitor of both the EOD and BOD processes with a view to pro-actively manage any issues arising.

Monitoring of Business Continuity and Testing of Disaster Recovery Site

Monitoring the testing’s at the EOC
Provide Periodic reports on the tests conducted and results

Monitoring of and Funding of Bulk Mpesa Transacions

24/7 Monitoring of Bulk Mpesa Transactions
Prompt funding of Bulk Mpesa Transactions.

Qualifications

Bachelor’s or Master’s degree (Degree in Information Science or Technology will be an advantage)
A minimum of 5 years of relevant experience in managing Enterprise Systems in mid-sized or big organization.
Management of 24 by 7 large scale data centers
ITIL Service Manager Certification