JOB DESCRIPTION
Handle phone calls, emails, live chat messages, SMS texts, and support tickets for the bank.
Attend to Communication via other forms of Media such as social media.
Receive customer complaints, queries and document for action.
Compilation of customer feedback report and analysis.
Welcome customers/visitors visiting central office and ensure they are assisted efficiently.
Follow up to ensure customer queries are resolved within stipulated SLAs.
Provide support to other customer service in branch units as and when needed.
Conduct internal and external customer surveys.
Any other official duty that may be assigned from time to time.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE.
Bachelor’s degree in social sciences
1-2 Years working experience.
Interpersonal skills.
Integrity.
Teamwork.
Critical Thinking.
Empathy.
Analytical skills.
Decision-making skills.
Time management skills.
Confidentiality.
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Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 31st August 2023 at 5:00pm.
Apply via :
hr@rafiki.co.ke
