Job Description
Roles & Responsibilities
Reporting to the Service Operations & Technical Training Manager, the successful candidate will be responsible for the following functions: –
Develop and present non-technical training annual schedules.
Conduct training sessions as per the training schedule.
Carry out capacity building training for Service Reception, Service Workshop, Sales and Dealer staff.
Conduct Customer Retention and Expansion training.
Conduct and evaluate implementation of the Isuzu After-sales policy at Isuzu EA & the Dealership.
Develop instructional training materials in accordance with set objectives.
Provide instruction & training on proper methods, processes and techniques necessary to perform work using instructional technology i.e. internet, interactive technology where appropriate.
Provide training reports and maintain records as required.
Minimum Requirements
Bachelor’s degree – Mechanical Engineering (Automotive Option)
Diploma in Technical Teachers Training is an added advantage.
Five years’ experience in the Motor industry in a similar role.
Excellent facilitation and presentation skills, effective communication, customer focus, product knowledge and attention to detail.
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