Mission Statement for the Role:
To assist in providing 24/7 monitoring and management of the poa! network.
Overall Responsibility:
Responsible for supporting proactive monitoring, communication, incident management, troubleshooting, restoration or escalation of network outages within internal Operational Level Agreements.
Key SMART Results for A-Player Success
Actively support the on-shift team on-shift team to ensure services and network infrastructure are on active monitor 24/7- Monthly
Assist in identifying network degradation, failures, or events and ensure alerts are sent within 15 minutes of detection – Monthly
Support the escalation of network outages to service providers, ensuring timely follow-ups and tracking updates until resolution – Monthly
Ensure all network events are captured, analyzed, and addressed proactively to prevent incidents before they escalate -Monthly
Collaborate with other teams in planning, communication, implementation, and post-change review for scheduled network maintenance as part of training -Monthly
Work on resolving network issues within the defined Operational Level Agreement (OLA), escalating unresolved issues to on-shift teams within 30 minutes.
Support teams in ensuring all service and network monitoring system data remains accurate and up to date- Quarterly
Assist in handling network documentation, compilation of incident reports and change management under the guidance of the technicians and engineers – Monthly
Level of Management Experience Required (Mandatory & Nice to Have)
At least 1 year experience in an ISP / NOC environment
Department stage of development where this role sits
Preparing for rapid scale
Key Competencies (H, M, L)
Degree in Information Technology , Computer Sciences, Telecommunication, or related discipline – H
Technical training and certification will be an added advantage – H
Knowledge of the OSI model, switching, and internet routing technologies will be an added advantage – H
Attention to detail- troubleshooting and resolution is an observer’s game being able to identify and spot problems is a key to success in the role – H
Mandatory criteria if any, with no exceptions to hire
Must be ready and willing to be tasked with higher but realistic deliverables under minimal supervision with detailed directives
Learning and growth mindset.
Apply via :
poainternet.bamboohr.com