Mission Statement for the Role:
To provide 24/7 monitoring and management of the poa! network
Overall Responsibility:
Responsible for proactive monitoring, troubleshooting, restoration, or escalation of network outages within SLA. Responsible for clear communication across company channels regarding outages, downtimes and expected resolutions
People:
Individual Contributor
Key SMART Results for A-Player Success
Ensure all services and network infrastructure are on active monitor 24/7. Monthly
Ensure alerts are sent out to stakeholders of noted network degradation or failures / events within 15 minutes. Monthly
Aim to have all network outages escalated to service providers / vendors within 15 minutes and tracked with hourly updates to stakeholders till resolution. Monthly
Ensure all network events are captured and addressed proactively to mitigate incidents. Monthly
Ensure all scheduled network maintenance is communicated 48 hours in advance and tracked with hourly updates on network status up-until the service is fully restored. Monthly
Have all unresolved complex network issues escalated to NOC senior engineers within 30 minutes. Monthly
Ensure all data on service and network monitoring systems is accurate and up-to-date. Quarterly
All documentation of network-related incidents, problems, changes, root cause analysis, and RFOs as shared by vendors or field teams is timely and up-to-date. Monthly
Sat and passed at least one Microtik and / Or Ubiquiti Certification. by the end of Q4 2025
Level of Management Experience Required (Mandatory & Nice to Have)
At least 1 year experience in an ISP / NOC environment.
Department stage of development where this role sits
Scaling
Key Competencies (H, M, L)
Degree in Information Technology, Computer Sciences, Telecommunication, or related discipline. H
Must have knowledge of and experience with routing and switching protocols, IT systems, radio networks will be an added advantage. H
Must be experienced with remote technical support and written and verbal communications. Familiarity with remote access, troubleshooting SOP’s, ticketing platforms, and escalations. H
Must have at least 1 year experience at a 24-hour NOC supporting a telecom industry. H
Must be able to demonstrate competencies in the ability to remotely troubleshoot and support internal and external parties for hardware and software support. H
Knowledge of the OSI model, switching, and internet routing technologies. H
Mandatory Criteria if Any, with no exceptions to hire
Must have worked for a rapid, large-scale growth organisation.
Must have worked productively, efficiently, & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.
Must be ready and willing to be tasked with higher but realistic deliverables under minimal supervision with detailed directives.
Must have worked with multicultural teams in the past.
Must have operated in a business with similar Values and DNA to Poa to ensure quick cultural alignment.
Apply via :
poainternet.bamboohr.com