Responsibilities
Provide 24-hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance
Review and general clean-up of Ticket
Ensure timely resolution to trouble
Ensure timely follow up with customers via e-mails or phone calls.
Troubleshooting Network issues
Toll Fraud monitoring
Carrier route testing capturing and analyzing customer QoS and RFC events
Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to
Detect what repairs and maintenance is needed in the office, provide a report and follow up.
Qualifications
Bachelor’s Degree qualification or above majoring in Telecommunication / IT / Computer Science / Engineering / or other related technical discipline
1-2 years’ experience in Network Operations
Well conversant with Word, Microsoft Excel, Microsoft
Cisco certifications and VoIP fundamentals a plus
Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional
As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all
The NOC is a fast-paced environment, critical thinking is Ideas will be extrapolated from one situation to another.
Strict adherence to company policies, confidentiality, and mature judgment must be demonstrated at all
Assigned duties should be performed in a timely and accurate
As this individual often represents the internal and external customers and colleagues – professionalism is a
Must handle responsibilities by multi-tasking, working independently and with minimal direction.
Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and IP/Packet Core Engineers.
go to method of application »
