Job Description
The Night Manager will be responsible for managing the overnight hotel operations. This is a hands on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining the brand standards;
Duties will include but are not limited to;
Responsibility and accountability for the efficient operation of the Hotel overnight.
Cross check and balance work completed during the day for all outlets on shift.
Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.
Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
Effectively handle guest complaints.
Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations.
Ensure house security to include fire prevention and protection, health, safety and staff checks, detection of breaches of security and the laws by which the company is governed.
Maintain responsibility for the overall auditing and administration function of the night team.
Responsible for all other departments in the absence of their respective managers for the duration of the night time operation.
Ensure the hotel is operating efficiently and according to hotel policy.
Qualifications
Diploma in Front Office operations or related field.
Minimum 2 years previous experience within similar role.
Proven Ability to lead by example, good communications skills, Strong interpersonal and problem-solving abilities.
Good knowledge of Front Office operation, including Opera system.
Highly responsible & reliable
Ability to work cohesively as part of a team
Exceptional attention to detail
Apply via :
jobs.smartrecruiters.com
