Role Requirements:
Matric certificate
Minimum 5-years industry-relevant customer-facing sales and service experience
Must be willing to learn new skills & technologies
Must be willing to complete predetermined certifications at regular intervals
Essential Knowledge and/or Experience:
Customer-facing and remote sales and service skills & experience
Strong Microsoft Office 365 suite skills & experience
Advantageous Certifications, Knowledge, and Experience:
Tertiary qualification in Information Technologies and/or computer sciences
Advanced Microsoft Office Suite skills
ITIL Foundation
N-Central RMM
ConnectWise PSA
Mimecast
Basic understanding of the following technologies & principles: Networking
Routing
Firewalling
Internet connectivity
Microsoft Office 365
Azure and/or AWS Public Cloud platforms
Key Responsibilities
Meet predetermined sales targets
Key Attributes
Strong verbal, telephonic and electronic communication skills
Must be a natural problem-solver
Analytical troubleshooting skills
Time management skills
Punctual and reliable
Ability to work in a team & independently to provide customer service
Ability to prioritize, escalate and request assistance when needed in a timely manner
Must be open to learning new technologies and service delivery methodologies
Apply via :
seidor.breezy.hr
