Qualifications
Holds a bachelor’s Degree in IT or IT-related course.
A demonstrated track record of basic technical (IT) understanding, deep customer service, and call center experience as well as analytics skills.
Has a minimum of three years of experience working in a similar field.
Duties & Responsibilities
Responsible for managing and handling NOC call centre
Responsible for handling sales and customer onboarding processes.
Responsible for managing and coordinating the NOC team and ensuring that the networking system runs efficiently without interruption.
Continually focus efforts on the automation of the Network Operation Centre.
Assisting customers, ensuring prompt resolution of clients’ inquiries, distributing tasks to the staff, and monitoring the employees’ performance/KPIs.
Handling basic technical issues, such as reactivations and reconnections.
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To apply for this rewarding and exciting opportunity, please send your CV to recruitment@avertis.co.ke
Apply via :
recruitment@avertis.co.ke
