Responsibilities for the Network Operation Centre Engineer Job
To develop and analyse relevant daily/weekly/monthly reports on various key aspects of the NOC section;
To issue regular updates on service/network outages to the Technology, Enterprise Business Unit, Consumer Business Unit and Customer Operations divisions;
To actively follow up on Major/Critical Incidents in collaboration with the Regional Networks Team, Incident Management team and other stakeholders;
To perform alarms monitoring and First line fault resolution across the RAN, VAS, CORE, NPS, TRANSPORT and DATA (fixed/mobile) domains;
To do Network Trouble Ticket (NTT) Management including creation of Trouble Tickets for network faults detected; tracking and update of TT status during its lifecycle (e.g. opened, assigned, dispatched, resolved, closed, etc.); tracking of all key information on TT (e.g. date/time of TT creation, organizational group that created TT, description of first diagnosis, etc.);
To work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively;
Core competencies, knowledge and experience
Strong independent decision-making, organizational, planning and problem-solving skills.
Ability to work collaboratively across the business, and to engage internal and external stakeholders.
Qualifications for the Network Operation Centre Engineer Job
Degree in Electrical and Electronics engineering/Computer Engineering, Computer Science, Information Technology or Telecoms engineering.
At least 1 year of work experience in telecoms preferably in a GSM environment, field operations or network management.
Highly analytical with strong reporting and presentation skills.
