Key Responsibilities:
Interact with clients on site to meet complex requirements of a solution.
Escalation points for unresolved problems and issues from the team
Respond to escalated client requests and support client applications to a first line resolution.
Escalate complex problems to the relevant third parties.
Write reports and proposals and complete and maintain project documentation.
Assist with the documentation of standard operating procedures relating to installations and fixes.
Act as coach and mentor to more junior Implementation Engineers
Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
Included in higher complexity design work, with input to the design expected.
Expected to take ownership of relevant technologies according to domain or specialization.
Knowledge and Attributes:
Expert understanding and appreciation of technical design and business principles.
Demonstrates seasoned project management and administration ability.
Seasoned project skills which are demonstrated in the execution of installations and other assignments.
Demonstrates excellent customer engagement skills.
Demonstrates seasoned domain specialist knowledge.
Excellent verbal communication skills.
Client focused and displays a proactive approach to solving problems.
Ability to work under pressure and meet deadlines.
Ability to coach, mentor and provide guidance to team members.
Academic Qualifications and Certifications:
Bachelor’s degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.
Cisco Certified Network Professional (CCNP) is mandatory, CCIE would be an added advantage.
Apply via :
careers.services.global.ntt
