Key Responsibilities:
Provide day-to-day operational and technical support for the digital channels and the related sub-systems and ensure system uptime as per the banks service level agreements.
Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness.
Responsible for the maintenance of the channels operations policies, procedures, guidelines and operating standards.
Manage day to day issues with suppliers and vendors to ensure effective support and return for investment
Responsible for designing and developing appropriate reports and management information as required by business to advance tactical and strategic initiatives.
Develop a risk assessment framework for Channels Operations department.
To provide technical support for projects within the scope of digital channels.
Ensure cyclical assignments such as Disaster Recovery testing, penetration testing and software and hardware audits are completed in a timely manner.
Ensure that service / support calls are effectively responded to and resolved within the framework of the Service level agreements and develop knowledge and awareness of the relevant applications.
Document general and/or technical specifications for system development requests ensuring to adhere to minimum technical standards as defined by the IT Management team.
Carry out other duties as may be assigned by the supervisor.
Skills & Experience:
Bachelor’s degree in ICT, Computer Science, Information Systems or a related field.
ITIL Certifications
Five (5) years’ experience in IT field, 3 of which should be in channels administration.
Linux Administration certification is an added advantage
Prince II or PMI certification will be an added advantage
Professionalism –maintains a professional approach based on ethics and NBK values
Integrity and honesty and ethics- ensures ethical practices and integrity and ensures NBK is not put at reputational risk
Building consensus and influencing-ability to influence various players across all NBK departments
Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
Knowledge on ITIL Governance Standards and Enterprise Architecture
Knowledge on Network management, Disaster recovery planning, Business Continuity planning and IT Security and Security appliances
Experience with Oracle databases, systems Administration, service desk analysis and server management
Knowledge on file processing and file formats
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