KEY RESPONSIBILITIES
Develop and implement business strategies to deliver performance and growth targets of the Branch.
Execute the Bank’s and Regional Business Strategies at the branch level.
Lead the development and implementation of business development initiatives with a focus on growing branch business volumes, customer base and income in line with business strategy.
Drive employee development and engagement within the branch.
Build a motivated, committed and focused branch team.
Provide the overall coordination, leadership and management of performance at the branch.
Develop and implement sales and profitability plans to ensure achievement of Branch targets.
Promote the provision of excellent customer service in the branch to facilitate superior customer experience and business growth.
Oversee effective delivery of operations and services in the branch in line with agreed services standards.
Champion compliance and adherence to Bank’s policies and procedures especially as relates to credit, service and compliance for better risk management and mitigation.
Ensure security and safety of Bank’s assets, including structures, equipment, inventory and cash.
Enhance Brand Equity by actively participating in community, business and industry forums to build a network of contacts that improve the presence and reputation of the Branch and the Bank in the local area.
Any other assignment by the Line Manager.
WORK EXPERIENCE
Ten (10) years banking experience in either Branch Management or Sales, Service, Relationship Management or Operations and of which 5 years must have been in mid management position.
Must have served as a Branch Manager for not less than three (3) years in a large or medium branch.
Experience either in Corporate Relationship management, premium customers management or managing large team of staff (20 staff and above) will be an added advantage.
Sound knowledge of banking services, products and solutions including lending and credit administration.
Proven success in customer service, relationship management and business development.
Strong communication, analytical, and problem-solving skills.
Strong Leadership, Supervisory and team management skills.
QUALIFICATION & CERTIFICATIONS
University Degree from a recognized University.
Professional qualification in Banking or Sales / Marketing.
Master’s degree in a Business-related field from a recognized University is an added advantage.
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