Duties and Responsibilities
Under the direct supervision of the Senior Regional ICT Officer the national UN Volunteer will undertake the following tasks
Monitor and maintain the LAN, Network servers, Routers, printer, LAN points and switches, patch panels, access points to prevent faults occurring.
Provide technical user support services and training in UNHCR applications, including email upgrade and software when instructed.
Ensure that information problem recovery is done as quickly as possible by making regular system back-ups.
Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
Installing and commissioning VSAT, Radio and/or Field LAN and messaging systems.
Assist in the maintenance of accurate records of users and usage of the Network.
Provide technical support to UNHCR’s implementing partners.
Carry out computer and network hardware maintenance.
Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
Perform any other duty as required
If required the incumbent will also
Ensure that the client’s databases are up to date by identifying and keeping what is relevant and accurate in an accessible manner.
Generate statistical reports as required by the Management for improved decision making.
Undertake basic analysis/interpretation of data and draw conclusion or identify patterns/trends, which can assist the work of the Office.
Develop forms and tools for data collection and analysis
Furthermore, UN Volunteers are required to
Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark IVD);
Be acquainted with and build on traditional and/or local forms of volunteerism in the host country;
Reflect on the type and quality of voluntary action that they are undertaking, including participation in ongoing reflection activities;
Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.;
Assist with the UNV Buddy Programme for newly-arrived UN Volunteers;
Promote or advise local groups in the use of online volunteering, or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.
Results/Expected Output
The network (LAN) is properly maintained.
ICT incidents are resolved in a timely and efficient manner
User trainings in UNHCR applications/system.
A final statement of achievements towards volunteerism for development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed
Competencies
Professional work ethic with good time management ability, should be able to work independently under stablished procedures.
Excellent people skills, comfortable working in a team, with respect for diversity
An interest in new and emerging technologies
Good communication
Commitment towards the principles of voluntary engagement, and commitment towards the UN core values.
Beneficial extra
An interest in UNHCR and Humanitarian activities
Happy working with a mix of technologies and systems
Experience in end-user training
Familiarity of working within the UN and UNHCR
Required Skills and Experience
A university degree in Information Technology, computer applications or a related field
Previous relevant experience in the ICT field especially infrastructure support.
Fluency in English with clear writing abilities.
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