Your Role
The National Key Account Manager Consumer and Hi-Tech maintains a direct selling role with East Africa Cluster based key accounts in the Consumer Vertical
Develops a mix of global and local accounts with a pre-defined portfolio by liaising with counterparts in other Regions, the Global industry champion and all business field stakeholders in East Africa Cluster.
Develops industry specific business development competence in East Africa Cluster.
Directly responsible for upselling and cross selling across all Kuehne+Nagel services on all accounts within the assigned Vertical and contributes overall knowledge and market intelligence
Your Responsibilities
Develop industry specific business development competence in East Africa Cluster.
Retain and grow the value of the key customers in terms of:
Overall turnover improvement,
Opportunity development of all Kuehne +Nagel’s core services,
Engagement of key customers in any of Kuehne+Nagel’s new product development efforts
Maintain/grow profitability of key customers
Pro-active contribution to the regional monthly Key Account Manager calls.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives, ensure all information related to the key customers is current and accurate in the Kuehne+Nagel Customer Relationship Management system and that all visibility is maintained for the benefit of all stakeholders.
Operate as the lead point of contact for any and all matters specific to your customers, build and maintain strong, long-lasting customer relationships and liaise and meet with operations on customer’s requirements.
Identify service issues, initiate corrective action and ensure issues are resolved timeously, attend industry specific conferences and events.
Develop a trusted advisor relationship with key customer stakeholders, communicate clearly the progress of monthly/quarterly initiatives to relevant stakeholders.
Forecast and track key account metrics.
Your Skills and Experiences
Bachelors / First University Degree (Minimum)
Experience in a global, regional or national key account capacity, with a proven record of business development
Experience within the customer vertical
Supply chain management experience, including extensive understanding in 4PL.
International forwarding and logistics knowledge
Have operational experience in one of the core transportation modes being sold
Have conducted sales leadership workshops, whiteboard sessions with customers, or process review processes with global customers.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels.
Moderate level of computer literacy
Excellent listening, negotiation and presentation skills
Have proven verbal and written communications skills,
Collaboration with teams with diverse cultural backgrounds
Other Degree / Diploma (Preferred)
Apply via :
jobs.kuehne-nagel.com
