Key responsibilities
Maintain close contact with assigned key clients and respond to any queries arising in service delivery
Maintain close contact with our field operations to ensure excellent service delivery to guarantee
sustainable business relationship with both the agents and the clients
Maintain close contact with our agents to ensure excellent service delivery to guarantee sustainable
business relationship with both the agents and the clients
Drive the team’s operations by planning duties with field team and other functions as when field jobs arise.
Follow up via field visits to ensure work is done effectively and efficiently to the client satisfaction.
In liaison with the Head of Department, execute business development strategies for weekly/monthly
customer performance reviews.
Keep track of the P&L of all jobs handled to ensure we remain as profitable as per commercial SLI
Flag any direct or indirect costs that have a negative impact to profitability
Dispatch of customer invoices
Offer solutions to customer queries and disputes
Execute the company’s overall objective through collaboration with other team members, other functions and supervisor/department head
Coordinate CHB, VAS, Trucking, Warehousing and any other services as may be requested by customer/line manager
Other ad hoc assignments as may be given to you by your line manager
We are looking for
Bachelor’s Degree
Minimum 2 Years Working experience in the logistics industry or related
Customer-facing and interaction skills with high-level of customer orientation.
Ability to work and thrive in a flexible matrix organization with focus on networking & active collaboration
Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural.
Good communication skills
Apply via :
jobsearch.maersk.com
