Reference Number: MSO/SSD/2018
Do you find yourself captivated by emerging technologies, always wanting to learn more and gain exposure in the ICT field?
Are you a strong contributor with an agile mindset and an eye for detail and quality where swift solutions and customer satisfaction are the priority?
If yes, then look no further; Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place for you, here, you will find growth opportunities at every step of your career.
This position within ICT – Card & E-Channels Unit will give you the opportunity to impact customer’s lives and also grow your career in IT.
You will have the chance to make highly valuable contributions as a member of the bigger ICT team, leveraging on technology to deliver best service, solutions and a memorable experience to our customers.
Reporting to the Head – Card & E- Channels, the role holder will be responsible for the day to day support/supervision and administrative management of the Mobile Banking systems.
The role holder will also be expected to cut learn and provide support for all other systems managed by the sub-unit.
Responsibilities
Ensure that all systems used by the unit are properly managed and meet business needs as well as provide business reports at all times.
Establish and maintain sound backup and recovery policies and procedures.
Maintain the required system configuration and parameterization by ensuring that change control procedures are maintained as well as ensuring compliance to change process and sign-offs.
Engage in software installation, upgrades and system enhancements in collaborations with vendors.
Identify and fix technical problems associated with systems and system failure.
Ensure monthly review of passwords changes and removal and whether there are any sharing of passwords and access.
Ensure that policies, procedures and guidelines for information processing and outputs are well documented, details available and well understood.
Evaluate and assessment of technical requirements for systems implementation or requiring implementation.
Ensure that all risk management requirements within your remit are addressed and where necessary escalate through the available defined channels.
Implement and maintain database security measures as well as applications tuning and performance monitoring.
Qualifications
University Degree in Computer Science, Engineering or related field from a recognized University as well as a certification in any of the following areas; Linux/IBM administration.
ITIL certification and experience in Omni Channels will be added advantage.
Minimum of 5 years working experience with at least 3 years’ experience in administering and developing mobile applications.
Good knowledge and understanding of mobile technologies and security as well as clear understanding of Devops, agile principles and SDLC.
Very strong analytical, presentation & problem-solving skills with the ability to work confidently on high priority problems and present technical ideas in a user-friendly language.
Detailed technical knowledge in IT, cards & plastics, e-banking and understand current trends.
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