Department: Brand Marketing
Reports To: Director Brand Marketing and PR
Job Objective:
As the domain expert on StarTimes Android App system, will continually maintain expertise on the latest version, test and troubleshoot new and upgraded code for company and developed mobile applications on all current IOS and Android smartphone devices.
Also he will answer escalated support calls from Call Center specialist that work directly with the smartphone end users
Duties and Responsibilities:
Test, troubleshoot, and debug smartphone applications on all applicable versions of smartphone firmware and operating systems.
Troubleshoot MDM issues related to smartphones.
Continually monitor phone the compatibility of the Application with different phone operating system and participate in pre-releases to test impact on the App.
Monitor compliance and changes requires within the app stores that provide the StarTimes Mobile App to end users.
Provide StarTimes Mobile APP’s functionality and capability reports to developers, product managers, and sales personnel.
Work with resources in StarTimes to provide backup and/or direct management of MDM for mobile devices.
Staff Training – Train staff members on the App, how it functions for purposes of proper promotions
Serve as a technical liaison with the development team relating to corrective actions.
Create test plans for the app on mobile device application and conduct troubleshooting.
Performs other duties as assigned.
Communication and Partnerships – Builds partnerships with other business units and Apps to make our app more visible and also get revenue via StarTimes App.
Continuous Improvement – Focuses on continuous improvement of the StarTimes App, in order to optimize application performance, resiliency and reliability and work to correct issues.
Giving monthly feedback to improve the functionality of the StarTimes App in all aspects of software delivery model
Skills and Competencies:
Bachelor’s Degree in Computer Science or related field, or equivalent work experience in a related field.
Must be good at Design Work
Have good knowledge of computer applications
Strong diagnostic, analytical and problem-solving skills.
Must be self-motivated with the ability to work independently.
Working knowledge of Microsoft Windows based operating systems.
Working knowledge of MS Office, including Word and Excel.
Excellent customer service skills.
Effective communication skills with both internal and external contacts.
Two to four years of experience in the following areas:
Customer service
Work station and server computer hardware repair
Communications networks and technology
Knowledge of MDM Applications.
Kenyan Citizenship /Valid work permit
Ability to maintain confidentiality with regard to information stored in operational databases.
