Job Purpose
The Merchant Vetting Officer will be responsible for managing end to end onboarding of new merchants, ensuring operational efficiency through visits, KYC document management, contract facilitation, online merchant support and training.
Responsibilities
New merchant onboarding end to end management.
Conduct regular on-site and off-site visits to check on our merchant’s activities to ensure smooth operations.
Collect KYC documents electronically from merchants, ensure that documents are serialized and saved in a depository for future reference.
Ensure all merchants records are up to date and have been validated through proper co-ordination between merchant vetting officer and the KYC & AML officer.
Monitoring of dormant and inactive merchant accounts to ensure that all underlying challenges are resolved, and feedback collected, analyzed and reported to departmental head.
Help merchants with contract signing to ensure timely submission, seek compliance guidance in case a merchant needs amendments on their contracts or need an addendum to the main contracts.
Ensure all merchant rates are correctly captured on the system and in line with our catalogue.
Hand hold online merchants through their integration process on the payment gateway as well ensuring that their websites and Applications meet the e-commerce standards.
Provide our merchant training regarding usage of the iPay merchant dashboard, POS terminal usage and card schemes acceptance guidelines.
Maintain and update records of all merchant sign ups and their access credentials in with the compliance office.
Generation of monthly/weekly reports on sales team performance on merchants onboarded and transaction volume/values.
Responsible for all merchant tickets related to onboarding and contract uptake.
Manage PDQ (Point of Sale) support activities, including handling requisitions for new PDQ devices, coordinating delivery, and facilitating technical support to merchants.
Transaction monitoring to identify trends, patterns, and insights for performance evaluation and optimization and prepare daily reports on transaction activities, including volume, value, success rates, and any anomalies detected.
Qualifications
University graduate from a recognized university
Proficient in relevant computer applications (Word processors, Browsers, Spreadsheets)
1-3 years of experience in a FinTech environment would be an added advantage
Knowledge of customer service practices and principles is a must.
Excellent internet usage, data entry and typing skills are a must.
Superior listening, verbal, and written communication skills are a must.
Ability to handle stressful situations appropriately.
Key Competencies
Good understanding of customer service standards and operations of a customer service centre
Good knowledge of controls and procedures of a payment platform’s operations
Good knowledge of Operational and Compliance Risk Policies.
Good knowledge of our products and Services
Ability to work independently, meet deadlines and obtain results
Strong decision-making and forward planning ability.
Good interpersonal and communication skills.
Proficiency in various computer applications and a general understanding of payment software
Good performance track record
Demonstrable emotional intelligence
Demonstrable empathy and compassion.
Personal Attributes
A demonstrable team player
Strong analytical skills
Demonstrable and proven high integrity
Diligent
Apply via :
www.ipayafrica.com
