Position reports to Head of Acquiring;
The Merchant Acquiring Key Account Manager is a Head Office based role and charged with the responsibility of overseeing key POS and EazzyPay merchant relationships. The holder also ensures maximum support to the Merchants for maximum benefit to the Merchant and Bank.
The Key Account Manager builds strong relationships with the merchants and regularly interacts with them constantly picking their needs and liaising with all internal stakeholders to provide them relevant solutions.
Duties and Responsibilities:
Grow and develop acquiring business from existing Key Merchants
Drive aggressive recruitment of New Key Merchants to generate new business
Develop a solid and trusting relationship between Key Merchants and the Bank
Develop a complete understanding of Key Merchants’ needs and resolve their complaints/issues
Cross selling bank products by linking product sales to identifiable business needs and meeting them through working closely with other depts.
Develop and implement new and existing business development strategies to ensure that set targets are achieved
Primary contact person for Key Merchants
Ensure 100% compliance to the Bank’s policies and procedures
Any other duty assigned by the team leader from time to time
Candidate’s Qualifications, Knowledge and experience
Degree certificate or a Masters in a business related field.
Holders of a marketing related professional qualification will have an added advantage
At least 8 years of working experience in a sales position within a fast-paced and dynamic business environment, 4 of which must be in a supervisory role
Experience in Card and Mobile telephony business will be an added advantage
Effective writing and presentation skills in English
Good working knowledge of Microsoft Office.
Desired Skills and Ability
Excellent in Sales and Negotiation
Excellent interpersonal and networking skills
Experience in Customer Relationship Management
Able to work independently, with minimum supervision and demonstrate a good level of maturity
Strong Leadership skills
Team player and team developer
Good planning and organization skills
Good working knowledge of MS office suite
Ability to work under pressure and within set deadlines
Ability to work with minimum supervision.
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