RESPONSIBILITIES:
Scheduling patient consultations.
Assessing patients and identifying their problems.
Engaging in discussion with patients and making them feel comfortable.
Implementing individualized treatment programs.
Undertaking psychometric testing.
Evaluating patient responses to treatment over time.
Organizing a long-term counseling plan that involves multiple visits.
Offering services to all age groups.
Offering both one-on-one and group counseling.
Keeping a detailed account of patient mental health history.
Being patient and building relationships based on trust.
KEY DELIVERABLES:
High quality virtual-first psychological and emotional counseling
Screen all beneficiaries
Craft personalized management plans for all beneficiaries
Maintain beneficiaries’ care management plans, track progress against goals, and highlight concerns or considerations that may need to be taken into account.
Routine and effective ongoing care and follow-up through periodic touch points with beneficiaries to ensure that their mental health plan is on track.
Beneficiary education
Beneficiary empowerment
Effective participation as part of the broader clinical team
Follow up with partner providers for any critical and necessary information required to manage the beneficiaries’ case well, including care management plans, prescriptions, etc.
Maintain a log of any issues that need resolution with regard to operations, feedback on service delivery, concerns raised by beneficiaries, payers and other stakeholders.
REQUIREMENTS:
A Degree in psychology. Preferably a Masters or PhD but not required
A valid license from Kenya Psychological Association
At least 3-5 years of clinical experience
Good observational skills and attention to detail.
Exceptional interpersonal skills.
Excellent written and verbal communication.
Empathy and sensitivity when dealing with patients.
Highly analytical mindset.
Good diagnostic and problem-solving skills.
Superior written and oral fluency in Kiswahili and English required. Oral fluency in local languages is important.
Comfortable working in a dispersed team.
Demonstrated proficiency in computer skills, including Microsoft Word, Excel
Superior communication skills, including proven listening skills, and ability to communicate appropriately in a medical setting.
Ability and willingness to provide emotional support, encouragement and motivation to beneficiaries
Ability to treat beneficiaries and partners with the highest degree of respect and discretion.
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